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Ibera creates innovative equipment for recreational, commuting, and touring cyclists. Our products are designed and built to help riders enjoy cycling with more comfort, convenience, and some extra style. Ibera products are award winners: the PakRak Clip-on Luggage System won first prize in the Innobike 2008 design competition, PakRak Panniers were third in 2009, the Fine Tune Fully Adjustable Bottle Cage second in 2008, and the Coolhead Insulated Bottle was an Innobike 2007 runner up. Ibera products are available in 19 countries.
Tax Policy
Illinois state residents are subject to sales tax.

We always ship items within one business day of the completed order.

Items ordered before 3pm Monday-Friday will be shipped the same day.

Shipping Times

Standard Shipping: 5 to 7 business days
Expedited Shipping: 1 to 3 business days

Estimated arrival dates don't apply to:

Deliveries to Alaska, Hawaii, PO boxes and rural areas
Deliveries made to U.S. territories, APO, FPO and international addresses
Items that are out-of-stock at the time of ordering

Please note:

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Packages do not ship on weekends or the following holidays:

New Year's Day
4th of July
Martin Luther King Jr. Day
Labor Day
President's Day
Memorial Day

If you have any questions regarding your shipment, we ask that you contact us directly.

To be eligible for a refund or exchange, items must be returned in the same condition that they were received, and the return must be postmarked within 30 days of receiving the shipment.

Shipping and handling charges for returning the item are borne by the buyer.

-Items must be returned in the same condition as when they were sent to the buyer.
-New items must be in new condition, with no signs of wear.
-Items must be returned with all original packaging and accessories (brackets, rain covers, etc).
-If items are missing accessories, then we will deduct the cost of the missing accessories from the buyer's refund.

Refunds are typically processed within one week of receiving the item. The funds will be deposited back in the buyer's credit card account or PayPal account, and BikePak will send the confirmation of the refund by e-mail.

If you have any questions regarding your shipment, we ask that you contact us directly at 877-985-5888 or by emailing catharine.kim@iberausa.com.

Quick Exchanges

Exchanges can be expedited by placing a new order before the return is processed. After placing a new order, send the return item back to BikePak, and BikePak will process the refund once the return is received.

Tel: 1(877)985-5888
Hours: M-F: 9-5
Email: catharine.kim@iberausa.com

Mailing Address:
BikePak BV USA Enterprises 2931 Old Higgins Rd.
Elk Grove Village, IL 60007